The Device Manager in my computer displays a yellow ! and a Code 10 or Code 28 and/or informs me that "the drivers for this device are not installed".These links will direct you to documentation that will aid in the resolution of the actual issue. Here are some common reasons you may be looking for a driver or a download to use your drive. However, we understand you may be troubleshooting or experiencing an error condition that may suggest that you need to obtain a driver from our web site. Note: If Windows Vista is prompting for a driver for an external drive, please see Document ID: 201235. See Document ID: 188411 for more information on this subject.
Installing Serial ATA drives requires the installation of drivers from the Serial ATA motherboard. These external drives are supported by the standard device drivers that are already included in these operating systems out of the box.
Seagate and Maxtor-brand external hard drives do not require additional drivers to function in Windows Vista, Windows XP, Windows 2000, or Mac OS X.
If you are checking for a firmware update on your SATA drive, see Document ID: 207931. The hard drive is usually supported by drivers that are built into the operating system.īe advised, drivers are not the same thing as firmware. Most of the time, you will want to contact the manufacturer of your motherboard for more information regarding drivers. Controller drivers are normally provided by the operating system (ie, Windows or MacOS) or from the motherboard or add-in card manufacturer. Hard drives are connected to hard drive controllers which are devices usually located on a motherboard, but which can also take the form of an add-in controller card. Seagate recommends applying new firmware to enhance the performance and or reliability of your drive.Ĭheck for new firmware now at Document ID: 207931.ĭrivers are files normally provided by software and hardware vendors. Having the latest firmware can improve performance and or reliability of your product. DiscWizard automatically partitions and formats the new hard drive and adjusts the size of the partition for the new capacity.ĭownload DiscWizard drive cloning software now at ĭiscWizard is your choice if you are upgrading and want to migrate your operating system and data from the old drive to the new drive. You can even test a new or completely blank drive.ĭownload SeaTools diagnostic software now at. Because the software boots to its own operating system, you can test your drive regardless of the OS installed on it. SeaTools for DOS is also available for SATA and PATA drives. SeaTools for Windows is completely data safe. SeaTools for Windows tests USB, 1394, ATA (PATA/IDE), SATA and SCSI drives. It includes several tests that will examine the physical media on your Seagate or Maxtor disc drive and any other non-Seagate disc drive. Note: Acronis True Image WD Edition only supports Windows 7, Windows Vista and Windows XP.SEATOOLS for Windows is a comprehensive, easy-to-use diagnostic tool set that helps you quickly determine the condition of the disk drive in your external hard drive, desktop or notebook computer. The Data Lifeguard Tools software includes the Acronis True Image WD Edition (ATIWD) which will assist you with your hard drive installation and management and the WD diagnostic tool which allows you to perform different diagnostic tests on your drive. WD hard drives are engineered with Data Lifeguard Tools, a combination of hardware and software that work together to provide you with the best performance and reliability you've come to expect from WD drives. WD is currently implementing Advanced Format technology on its WD Caviar Green line of products, beginning with the WD20EARS, WD15EARS, WD10EARS, WD7500AARS, WD6400AARS and WD5000AARS models. WD drives with Advanced Format include special installation information on the drive label so be sure to read the label on your drive before installing it. Welcome to the WD Caviar product update page where you can find the latest updates, downloads, and information about your product, including quick setup instructions to get you going.